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Reply
Tourist
Posts: 4
Accepted Solution

hero 6 freezes

I got my hero 6 a couple days ago with the sd card gopro sent me.

 

it has been freezing all the time. I have to pull the battery and then turn the camera back on.  Cool!


Accepted Solutions
GoPro
Posts: 3,924

Re: hero 6 freezes

Hi @cullenbrain,

 

Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?

 

You may want to try running through these steps!

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Let us know how it goes!

 

Cheers,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: hero 6 freezes

Hi @cullenbrain,

 

Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?

 

You may want to try running through these steps!

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Let us know how it goes!

 

Cheers,

Ryan

Tourist
Posts: 4

Re: hero 6 freezes

I updated to the latest firmware when I received the camera about 5 days ago. I am using the San disk extreme card from the hero 6 promotion you straight from your website. The camera was freezing when in night lapse mode and while it was connected to external battery to shoot the meteor shower. The camera took only 4 frames and then froze.
GoPro
Posts: 3,924

Re: hero 6 freezes

Hi @cullenbrain,

 

I would run through these steps one more time. 

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

If you are still getting some freezing issues get in touch with our Support Team directly so they can take a deep dive into that camera:

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Tourist
Posts: 4

Re: hero 6 freezes

I factory reset the camera and updated it. I have also reformated the SD card on my computer (slow reformat) and tried another SD card. I am still having the issues. I have an email with the support team going.
Highlighted
GoPro Community Manager
Posts: 5,862

Re: hero 6 freezes

Our team should be able to help you with this. Hope they can get it worked out for you soon.