hero 6 freezes

[cullenbrain]

I got my hero 6 a couple days ago with the sd card gopro sent me.

it has been freezing all the time. I have to pull the battery and then turn the camera back on.  Cool!

[ryanv12566 · Accepted solution]

Hi @cullenbrain,

Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?

You may want to try running through these steps!

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes!

Cheers,

Ryan

[ryanv12566 · Accepted solution]

Hi @cullenbrain,

Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?

You may want to try running through these steps!

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes!

Cheers,

Ryan

[cullenbrain]

I updated to the latest firmware when I received the camera about 5 days ago. I am using the San disk extreme card from the hero 6 promotion you straight from your website. The camera was freezing when in night lapse mode and while it was connected to external battery to shoot the meteor shower. The camera took only 4 frames and then froze.

[ryanv12566]

Hi @cullenbrain,

I would run through these steps one more time. 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

If you are still getting some freezing issues get in touch with our Support Team directly so they can take a deep dive into that camera:

https://gopro.com/help/ContactUs

Cheers,

Ryan

[cullenbrain]

I factory reset the camera and updated it. I have also reformated the SD card on my computer (slow reformat) and tried another SD card. I am still having the issues. I have an email with the support team going.

[jefft]

Our team should be able to help you with this. Hope they can get it worked out for you soon.