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12-14-2017 09:39 AM
hero 6 freezes
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I got my hero 6 a couple days ago with the sd card gopro sent me.
it has been freezing all the time. I have to pull the battery and then turn the camera back on. Cool!
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12-15-2017 03:14 PM
Re: hero 6 freezes
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Hi @cullenbrain,
Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?
You may want to try running through these steps!
https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
Let us know how it goes!
Cheers,
Ryan
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12-15-2017 03:14 PM
Re: hero 6 freezes
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Hi @cullenbrain,
Have you had a chance to update the camera? If so what version of firmware are you running? What SD Card are you using?
You may want to try running through these steps!
https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
Let us know how it goes!
Cheers,
Ryan
12-16-2017 12:56 PM
Re: hero 6 freezes
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12-20-2017 03:06 PM
Re: hero 6 freezes
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Hi @cullenbrain,
I would run through these steps one more time.
https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
If you are still getting some freezing issues get in touch with our Support Team directly so they can take a deep dive into that camera:
https://gopro.com/help/ContactUs
Cheers,
Ryan
12-21-2017 11:40 AM
Re: hero 6 freezes
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12-24-2017 08:06 PM
Re: hero 6 freezes
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Our team should be able to help you with this. Hope they can get it worked out for you soon.