Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-318738%22%20slang%3D%22en-US%22%3Ehero%206%20black%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318738%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20press%20the%20record%20button%2C%20the%20camera%20freezing%2C%20and%20I%20have%20to%20remove%20battery%20to%20restart%20the%20camera.%3C%2FP%3E%3CP%3EI%20use%20the%20recommended%20card%20(Lexar%201000x%20128%20GB)%2C%20I%20did%20firmware%20update%20%2C%20and%20card%20format%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20know%20this%20is%20an%20old%20issue%2C%20but%20I%20found%20an%20interesting%20thing.%20If%20I%20connect%20to%20the%20camera%20with%20smart%20phone%20through%20WIFI%2C%20and%20start%20a%20video%20recording%20from%20the%20phone%2C%20the%20camera%20does%20not%20freeze.%20The%20red%20dot%20appears%20on%20the%20screen%20but%20the%20camera%20does%20not%20record%20a%20video.%20Only%20stores%20a%20mp4%20file%20on%20the%20sd%20card%20with%20the%20size%20of%200MB.%20If%20I%20stop%20the%20recording%2C%20disconect%20the%20phone%2C%20switch%20off%20the%20camera%20and%20switch%20on%20again%2C%20the%20first%20video%20recording%20works%20fine%20at%20any%20resolution%2C%20and%20any%20frame%20rate.%20I%20can%20repeat%20it%20unlimited%20times.%20But%20only%20the%20first.%20At%20the%20second%20start%20it%20freezes%20again.%20I%20tried%20this%20with%20another%20cards%20(sandisc%20extreme%2032GB%2C%20sandisc%20extreme%2064GB%20and%20Kingston%2064%20GB%20wich%20is%20a%20not%20supported%20type)%20and%20the%20first%20recording%20worked%20fine%20with%20all%20cards.%20So%20I%20think%20it%20is%20not%20a%20card%20related%20issue.%20I%20think%20its%20firmware%20issue.%3C%2FP%3E%3CP%3EWhat%20do%20you%20think%20about%20this%3F%3C%2FP%3E%3CP%3EBest%20regards%3C%2FP%3E%3CP%3EAttila%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-318738%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Tourist
Posts: 2

hero 6 black freezes

Hi all!

 

When I press the record button, the camera freezing, and I have to remove battery to restart the camera.

I use the recommended card (Lexar 1000x 128 GB), I did firmware update , and card format as well.

 

I know this is an old issue, but I found an interesting thing. If I connect to the camera with smart phone through WIFI, and start a video recording from the phone, the camera does not freeze. The red dot appears on the screen but the camera does not record a video. Only stores a mp4 file on the sd card with the size of 0MB. If I stop the recording, disconect the phone, switch off the camera and switch on again, the first video recording works fine at any resolution, and any frame rate. I can repeat it unlimited times. But only the first. At the second start it freezes again. I tried this with another cards (sandisc extreme 32GB, sandisc extreme 64GB and Kingston 64 GB wich is a not supported type) and the first recording worked fine with all cards. So I think it is not a card related issue. I think its firmware issue.

What do you think about this?

Best regards

Attila

GoPro
Posts: 8,889

Re: hero 6 black freezes

Hello @attilau3154

 

Thank you for trying to isolate the issue.

Though your camera is on the latest version, please try to re-flash the software.

This usually corrects any issues encountered with the previous installation.

Make sure to this with a recommended SD card.

 

You can also check: Camera Freezes Up

 

Let us know how it goes.
You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: hero 6 black freezes

Hello,
Thank you for your prompt reply.
As I wrote I use a recommended card, and I re flashed the firmware a few times, but it did not solve the problem. I tried all firmware versions and at this moment I have the last one on the camera.
The main point is not the issue, but the interesting solution what I wrote above.
GoPro
Posts: 8,889

Re: hero 6 black freezes

Thank you for sharing @attilau3154

We'll have this forwarded to the team in charge.

 

 

Regards,

Ej