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Sightseer
Posts: 1
Accepted Solution

hero 5 won't turn off

2 Problems - 

 

1.  HERO 5 not recognized by MacBook Air with USB connected, Quik App installed, power on, etc.

 

2.  HERO 5 now will not turn off.

 


Accepted Solutions
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GoPro
Posts: 3,924

Re: hero 5 won't turn off

Hi @nickj17,

 

Is that camera up to date?

 

Make sure by following this link:

 

https://gopro.com/content/update/hero5.html

 

Here is how you can get that camera to be recognized:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: hero 5 won't turn off

Hi @nickj17,

 

Is that camera up to date?

 

Make sure by following this link:

 

https://gopro.com/content/update/hero5.html

 

Here is how you can get that camera to be recognized:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

Best,

Ryan