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Sightseer
Posts: 1
Accepted Solution

hero 5 won`t start

Hello,

 

my GoPro Hero 5 won`t start when plugged in whithout the battery.

It shows that its plugged (red blinking) but only starts for a millisecond and then turns black again.

Additionally, the battery drains very fast when im filming while charging.

 

Still done:

-resetting

-update via app

-manual update

-changing the loading cabel

-changing the adapter

 

Can you help me?

 


Accepted Solutions
GoPro
Posts: 8,924

Re: hero 5 won`t start

 

Hi @snowyshore46447

 

Thank you for trying to troubleshoot the issue.

Based on the information, it could be on the battery connectors or the unit itself.

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Let the know of the troubleshooting steps taken.

 

 

Regards,

Ej

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All Replies
GoPro
Posts: 8,924

Re: hero 5 won`t start

 

Hi @snowyshore46447

 

Thank you for trying to troubleshoot the issue.

Based on the information, it could be on the battery connectors or the unit itself.

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Let the know of the troubleshooting steps taken.

 

 

Regards,

Ej