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11-05-2019 08:00 AM
hero 5 unresponsive
[ New ]flashing red lights and exclamation mark in front display. Camera is unresponsive. help!
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11-05-2019 08:16 AM
Re: hero 5 unresponsive
[ New ]Hi @richardp177
Try to take the SD card and the battery out.
Plug the camera directly to a power source and see if it turns on.
Replace the battery then try it again.
If it powers on, proceed with a manual update.
If it still fails, please reach out to our Support Team through https://gopro.com/help/ContactUs
Thanks!
Ej
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11-05-2019 09:31 AM
Re: hero 5 unresponsive
[ New ]I took the battery and sd card out, plugged it in to a power source, and same blinking red lights and exclamation point. Gopro was still unresponsive.
I tried the online chat, but no response after 10 minutes. Maybe I'll try again....
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11-05-2019 09:47 AM
Re: hero 5 unresponsive
[ New ]Hi @richardp177,
If you haven't tried updating your camera manually please try to do it first.
If issue persist you may contact GoPro Customer Support.
-Jay
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11-05-2019 01:24 PM
Re: hero 5 unresponsive
[ New ]how does one do a manual update, if the red light keeps flashing, and the front display shows and exclaimation point?
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11-05-2019 01:35 PM
Re: hero 5 unresponsive
[ New ]i used YouTube to figure it out. you all aren't very responsive or helpful. my survey will relay as much.
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11-05-2019 01:37 PM
Re: hero 5 unresponsive
[ New ]what the Moderator may be saying is he wants to see if the camera can update if it is in that state. if not his next reply will be to
Contact these links:
Chances are slim that it will accept a firmware in that state. Never know.
Fish
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11-05-2019 11:39 PM