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Sightseer
Posts: 1
Accepted Solution

hero 5 session not starting

Hi,

 

My brand new HERO5 session isn't starting. 

 

After unboxing, I plugged it into a USB charger using the supplied cable. I set it up and left it overnight for the battery to fully charge. Now, in the morning, I can't get it to respond at all. I've followed all the instructions on the FAQs on resetting it, and have tried plugging it in to through both my laptop and the USB charging hub - nothing.

 

Can anyone assist?

 

Regards,

Ivan


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: hero 5 session not starting

Hey @redstar03355,

 

Give these steps a try:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If you are having issues after that get in touch with our Support Team directly:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: hero 5 session not starting

Hey @redstar03355,

 

Give these steps a try:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If you are having issues after that get in touch with our Support Team directly:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Highlighted
Adventurer
Posts: 13,476

Re: hero 5 session not starting

WHen I got mine. all I did was plug in to a 1.2A or higher rated  store bought  phone dual charger. 3 hours later used it.  So have you Pressed the back button 15 seconds did it turn on or rest.