hero 5 session continually disconnects from pc

[redbluff88323]

I have a new gopro here and I'm using the quik desktop app to import videos. The camera keeps going into a charging state when connected to my PC (windows 10) and importing is going on. It doesn't seem to be a problem with the program as the same issue is happening if I use windows explorer to transfer the files.

The go pro is up to date with it's firmware btw.

Any help would be appreciated.

[aragon1006 · Accepted solution]

Hi @redbluff88323

It's a possible loose connection, have you tried using a different port?

Also, what SD card are you using?

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @redbluff88323

It's a possible loose connection, have you tried using a different port?

Also, what SD card are you using?

Thanks!

Ej