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Sightseer
Posts: 1
Accepted Solution

hero 5 session blank lcd

I have charged the device, changed SD cards and tried to follow the number of button presses to reset the go pro but no change.  The red lights come on for charging and when playing but i can not connect the device, i am unsure what settings it is on as LCD is blank


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GoPro
Posts: 11,612

Re: hero 5 session blank lcd

Hello @snowytree07515. Appreciate you going through troubleshooting steps. It would be best to get in touch with our Support team so they can walk you through the next steps. you may reach the team by phone or chat through https://gopro.com/help/ContactUs . It will help to prepare a video/photo showing the issue, your camera's proof of purchase, and the camera information when you contact Support. This will hasten the process and get you a resolution quickly. 

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Highlighted
GoPro
Posts: 11,612

Re: hero 5 session blank lcd

Hello @snowytree07515. Appreciate you going through troubleshooting steps. It would be best to get in touch with our Support team so they can walk you through the next steps. you may reach the team by phone or chat through https://gopro.com/help/ContactUs . It will help to prepare a video/photo showing the issue, your camera's proof of purchase, and the camera information when you contact Support. This will hasten the process and get you a resolution quickly.