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Sightseer
Posts: 1
Accepted Solution

hero 5 session black lcd screem, how to connect to new phone?

hi, my Hero 5 session lcd screen not showing anything, I need to connect it to new phone. how do I findout the password for connection

thanks


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GoPro
Posts: 13,084

Re: hero 5 session black lcd screem, how to connect to new phone?

Hello @eooshi


As the camera Wi-Fi name and password is unique to the camera, the only way to obtain it is through the display screen (that is, prior to being able to connect to a mobile device via GoPro App). 

 

Has the camera experienced impact that might have damaged the screen? Our Support team may be able to help you sort this out. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 

Marius

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All Replies
Highlighted
GoPro
Posts: 13,084

Re: hero 5 session black lcd screem, how to connect to new phone?

Hello @eooshi


As the camera Wi-Fi name and password is unique to the camera, the only way to obtain it is through the display screen (that is, prior to being able to connect to a mobile device via GoPro App). 

 

Has the camera experienced impact that might have damaged the screen? Our Support team may be able to help you sort this out. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 

Marius