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Sightseer
Posts: 1

hero 5 entrou água

No último final de semana fui para praia e filmando um amigo surfar fui surpreendido com o display da minha Hero 5 com água dentro. ENtrou água mesmo com todas as vedações perfeitamente colocadas, absurdo a quantidade de relatos que estamos tendo com a Camera GOPRO !!!  O que a GOPRO está alegando é que foi mal uso ! Absurdo, as vedaçoes da GOPRO HERO 5 Black não funcionam... 

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Man Embarassed
GoPro
Posts: 2,814

Re: hero 5 entrou água

Hi @rogerioc1516,

Sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black camera is waterproof down to 10m (33ft) without a housing.  

 

We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs.


Kind Regards,
Ann