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Sightseer
Posts: 1

hero 5 display goes blank and wont start till battery dies. Any help?

session 5 has an issue that causes it to freeze up on shutdown. Screen goes blank and will not restart till battery dies. Has done this twice and I just purchased a few weeks ago and didn't get a chance to use it much. On vacation and missed a video today I wanted because it hiccupped again. Customer service never called me back. Has most up to date software.

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Sightseer
Posts: 1

Re: hero 5 display goes blank and wont start till battery dies. Any help?

i bought mine and the viedo is great but my playback on computer  it like freeze voice continues but picture jumps

 

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Adventurer
Posts: 11,728

Re: hero 5 display goes blank and wont start till battery dies. Any help?

WOuld it be to late to exchange at the store, call them, rather gopro. and tell them that Customer service  you can not get through to.

 

 

 for the other poster load up to youtube do not  make it public and I bet it will play smooth then you know your puter is the culprit