Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-140802%22%20slang%3D%22en-US%22%3Ehero%205%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-140802%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Hero%20Black%205%20is%20not%20working%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20used%20it%20back%20in%20Jan%20of%20last%20year%20and%20now%20as%20I%20prepare%20for%20a%20snowboard%20trip%20its%20lcd%20is%20a%20black%20screen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHelp%20me.%20I%20tried%20a%20manual%20update%20of%20firmware%20and%20its%20not%20working%20out.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPatrick%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-140802%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141080%22%20slang%3D%22en-US%22%3ERe%3A%20hero%205%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141080%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Patrick%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54186%22%20target%3D%22_blank%22%3E%40boldstorm0273%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20would%20recommend%20giving%20that%20manual%20update%20another%20go.%20If%20that%20does%20not%20work%20get%20in%20touch%20with%20our%20Support%20Team%20directly.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

hero 5 black

My Hero Black 5 is not working now.

 

I used it back in Jan of last year and now as I prepare for a snowboard trip its lcd is a black screen.

 

Help me. I tried a manual update of firmware and its not working out.

 

Patrick


Accepted Solutions
GoPro
Posts: 3,924

Re: hero 5 black

Hey Patrick,

 

@boldstorm0273

 

I would recommend giving that manual update another go. If that does not work get in touch with our Support Team directly.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: hero 5 black

Hey Patrick,

 

@boldstorm0273

 

I would recommend giving that manual update another go. If that does not work get in touch with our Support Team directly.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan