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11-03-2019 03:03 PM
hero 5 black completely dead after software update crash
[ New ]As the title reads. Attempted to update to 2.70 during which the update crashed and now the camera is a paper weight. Tried all the reset procedures to no avail.
Solved! Go to Solution.
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12-16-2019 04:46 PM
Re: hero 5 black completely dead after software update crash
[ New ]If you've already tried a manual update without success, please reach out to our team at https://gopro.com/help/ContactUs so we can help troubleshoot this issue with you. Thanks.
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11-29-2019 12:06 PM
Re: hero 5 black completely dead after software update crash
[ New ]
If you haven't yet, please proceed with a manual update.
Once done, reset the camera to its factory settings.
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Thanks!
Ej
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12-06-2019 02:42 PM
Re: hero 5 black completely dead after software update crash
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12-07-2019 06:50 AM
Re: hero 5 black completely dead after software update crash
[ New ]I purchased the hero 8 black and just let the hero 5 serve as a paperweight on my desk. I’m enjoying the hero 8 black so much that I’m glad that the Hero 5 did bite the dust when it did.
Something worth mentioning is that the software update only crashed on the 1 of the 4 that I have. The other for Gopro‘s all excepted the software update with no errors. One hero 5 black one hero 6 black and one hero 7 black.
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12-07-2019 06:56 AM
Re: hero 5 black completely dead after software update crash
[ New ]If you don’t have the Hero 8 black or hero 8 black batteries then there’s no need to update your software on your cameras.
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12-16-2019 04:19 PM
Re: hero 5 black completely dead after software update crash
[ New ]mine bricked too....what a scam
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12-16-2019 04:46 PM
Re: hero 5 black completely dead after software update crash
[ New ]If you've already tried a manual update without success, please reach out to our team at https://gopro.com/help/ContactUs so we can help troubleshoot this issue with you. Thanks.
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12-16-2019 05:13 PM