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Tourist
Posts: 4

hero 5 black completely dead after software update crash

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As the title reads. Attempted to update to 2.70 during which the update crashed and now the camera is a paper weight. Tried all the reset procedures to no avail.


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GoPro Community Manager
Posts: 7,797

Re: hero 5 black completely dead after software update crash

[ New ]

If you've already tried a manual update without success, please reach out to our team at https://gopro.com/help/ContactUs so we can help troubleshoot this issue with you. Thanks.

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GoPro
Posts: 27,179

Re: hero 5 black completely dead after software update crash

[ New ]

Hi @patricks72662

 

If you haven't yet, please proceed with a manual update.
Once done, reset the camera to its factory settings
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej