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Reply
Hiker
Posts: 6

Re: hero 5 allagata

Dear Mariustanya,

at your disposal to solve my problem;

awaiting to be contact from team.

Thanks,

M

GoPro
Posts: 10,593

Re: hero 5 allagata

Hi @royalridge11340

 

Kindly try contacting the team via chat.

Select US- English.

You should be able to get through.

 

Thanks!
Ej

Hiker
Posts: 6

Re: hero 5 allagata

 

impossible to contac the assistance by phone, I waited for hours listening the automatic voice!

I try also by chat: I take the line, I received the reservation.... but, after one hour, I received the message that the chat have not operator!!

 

Cannot be accepted that gopro have not support for customers!

Cannot be accepted that gopro have not support for ITALIAN customers!

 

I remain with my gopro hero 5 with water inside, broken and unusable...

M

Highlighted
Hiker
Posts: 25

Re: hero 5 allagata

i was able to contact the italian support in june/july when i was struggling with my trade up order.

surely there were long waiting times but in the order of 20/30 minutes....not hours

seems like the quality dropped significantly