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Sightseer
Posts: 1

hero 5 Black con agua adentro

estimados amigos de GoPro, tengo una camara Hero 5 Black desde el 2016, la he utilizado algunas ocasiones muy bien y con muy buenos resultados, pero la semana pasada la utilice en mis vacaciones con mi familia y al sumergirla en la piscina del hotel, la camara se apago ya que le entro agua. no solo no pude tomar video de las diferentes actividades en familia sino que tenia planeado tomar video de la primer experiencia con delfines de mis hijas.

 

he invertido mucho en la camara, ya que he adquirido en el tiempo muchos accesorios GoPro para buscar obtener el maximo provecho. No quisiera perder la inversion y seguir disfrutando de la excelente marca que son ustedes, pero esta experiencia me ha dejado inconforme.

 

podrian ayudarme, la camara la compre en El Salvador con un distribuidor local que se llama RAF, me costo $499.00

 

gracias por su ayuda,

 

Adventurer
Posts: 8,472

Re: hero 5 Black con agua adentro

We're sorry to hear about your issue over the net and sharing to the World, what I can do for you is  send you over to gopro.com/contactus  and go talk or chat to a rep.  What gopro does  for water damage as well out of warranty camera is at least offer you an option,  When a GoPro  web rep chimes in they will direct you to  their Support.

 

In the Mean time do not attempt to turn on the camera but pull the battery and sd card out and bag of rice,  Since it was  Pool water and yes some pools are salt water   and that is not good...

 

 WHat can GoPro do about  out of warranty cameras, what can they do about water damaga camera.s  what if you have A Plus Plan with gopro, they can offer you the oprions of a discount to  a Replacement.   And this does not happen over night.  so get to GoPro.com and report back what they did for you?

 

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