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Reply
Tourist
Posts: 2

hero 4 silver, HERO4 Silver

Mi camara GoPro Hero 4 Silver no reconoce el cable USB ni para carga ni para conexión de archivos. La he intentado prender directamente conectada y nada, eh cambiado el cable y tampoco nada. Que puedo hacer? HERO4 SILVER

HERO4 Silver

GoPro
Posts: 10,603

Re: hero 4 silver, HERO4 Silver

 

Hi @spiryrange63043

 

Please disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and microSD card.  Then, follow these troubleshooting steps:

  1. Please reinsert the battery into the camera, then use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.
  2. Once connected to a charging source, you should see a red LED light up on the front of your camera within no more than a couple of minutes.  If you do not see a red LED illuminate on the front of your camera within 1-2 minutes, please try using a different USB cable and USB port or charger.  If you are unable to get the front red LED to illuminate with multiple known-good charging sources, please let me know if you happen to see any of the other red LEDs light up anywhere on the camera.
  3. Once you have the front red LED lit up, firmly press and release the Power button, and camera should power ON. If you cannot get the camera to power ON with this battery, please try using another battery for this test if you happen to have one available to you.
  4. If your camera powers ON with a different battery, then it's likely that your other battery is very low on charge, or has perhaps reached the end of its life.  Follow step #6 for charging the battery that was able to power the camera ON.
  5. If do not have a secondary battery to try, please remove the battery in the camera and then connect the unit to your charging source (USB port directly on your computer, or 5V 1A wall charger). Although the red LED will not illuminate, try pressing the Power Button to see if the camera is able to power on. 
  6. Disconnect your camera from the USB cable and remove the battery (if present), then reinsert the battery into your camera once more, then follow our recommended charging procedure

 

Let us know how it goes.

You may also reach out to our Support Team by phone or chat. 

https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Tourist
Posts: 2

Re: hero 4 silver, HERO4 Silver

Hola buen día, ya lo hice y nada me ayudó.

 

Compre una batería nueva y la camara prendión sin problema, pero ahora me pasa lo mismo con la pila de reemplazo que compre, al conectar la camara al puerto usb de la computadora no lo reconoce, lo hice con la camra encendida y apagada y nada.

GoPro
Posts: 10,603

Re: hero 4 silver, HERO4 Silver

Thanks for trying out the suggested steps.

The best path forward is to reach out to our Support Team.

You may contact them via phone or chat.

https://gopro.com/help/ContactUs  

 

 

Regards,

Ej

Highlighted
Sightseer
Posts: 1

Re: hero 4 silver, HERO4 Silver

Tengo el mismo problema con my gopro hero 4 silver.yo cargo las baterias atravez de un cargador extra que me compre pero para transferir archivos necesito usar el cable usb y como no funciona no se que voy hacer ya que con mi lector de tarjetas no reconoce la tarjeta de memoria de 64gb.aver si hay alguna solucion sencilla.