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%3CLINGO-SUB%20id%3D%22lingo-sub-32642%22%20slang%3D%22en-US%22%3Ehero%204%20session%20spanner%20symbol%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32642%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20brother%20is%20trying%20to%20use%20my%20hero%204%20session%20and%20a%20spanner%20symbol%20keeps%20coming%20up%20and%20we%20don't%20know%20how%20to%20get%20rid%20of%20it.%20He%20says%20any%20button%20he%20presses%20isn't%20doing%20anything%20and%20it%20also%20won't%20connect%20to%20his%20phone.%20I've%20tried%20changing%20the%20password%20and%20it%20worked%20fine%20on%20mine.%20Any%20suggestions%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33092%22%20slang%3D%22en-US%22%3ERe%3A%20hero%204%20session%20spanner%20symbol%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33092%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F19292%22%20target%3D%22_blank%22%3E%40boldflame358%3C%2FA%3E%20-%26nbsp%3BTypically%2C%20the%20spanner%20indicates%20that%20there%20is%20an%20issue%20with%20the%20SD%20card.%20Can%20you%20confirm%20the%20specific%20SD%20card%20you're%20using%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20if%20you%20want%20to%20try%20and%20fix%20this%20in%20the%20meantime%2C%20you%20can%20try%20reformatting%20the%20SD%20card%20and%20see%20if%20that%20helps.%20Instructions%20for%20that%20can%20be%20found%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FFormatting-an-SD-Card-with-HERO4-Session%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FHow_To%2FFormatting-an-SD-Card-with-HERO4-Session%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33106%22%20slang%3D%22en-US%22%3ERe%3A%20hero%204%20session%20spanner%20symbol%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33106%22%20slang%3D%22en-US%22%3E%3CP%3Eyours%20work%2C%20his%20does%20not%2C%20swap%20carfs%20and%20see%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1

hero 4 session spanner symbol

My brother is trying to use my hero 4 session and a spanner symbol keeps coming up and we don't know how to get rid of it. He says any button he presses isn't doing anything and it also won't connect to his phone. I've tried changing the password and it worked fine on mine. Any suggestions?

GoPro Community Manager
Posts: 5,853

Re: hero 4 session spanner symbol

@boldflame358 - Typically, the spanner indicates that there is an issue with the SD card. Can you confirm the specific SD card you're using?

 

Also, if you want to try and fix this in the meantime, you can try reformatting the SD card and see if that helps. Instructions for that can be found at https://gopro.com/help/articles/How_To/Formatting-an-SD-Card-with-HERO4-Session.

 

Thanks,

Jeff

Adventurer
Posts: 8,923

Re: hero 4 session spanner symbol

yours work, his does not, swap carfs and see?