hero 4 session issues with Samsung phone [ New ]

[gristleface]

Constant freezes and shaking on transitions in videos.
If it imports them at all.
Updates have not helped.

[aenriquez · Accepted solution]

Hi @gristleface,

Thanks for reaching out. Sorry to hear about the trouble. Just to clarify, are you having freezing issues during transitions in Quik for Mobile app? There are some troubleshooting steps here that will help.

Kind Regards,
Ann

[aenriquez · Accepted solution]

Hi @gristleface,

Thanks for reaching out. Sorry to hear about the trouble. Just to clarify, are you having freezing issues during transitions in Quik for Mobile app? There are some troubleshooting steps here that will help.

Kind Regards,
Ann