Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

hero 4 session issues with Samsung phone

Constant freezes and shaking on transitions in videos.
If it imports them at all.
Updates have not helped.


Accepted Solutions
Highlighted
GoPro
Posts: 5,663

Re: hero 4 session issues with Samsung phone

Hi @gristleface,

Thanks for reaching out. Sorry to hear about the trouble. Just to clarify, are you having freezing issues during transitions in Quik for Mobile app? There are some troubleshooting steps here that will help.

Kind Regards,
Ann

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,663

Re: hero 4 session issues with Samsung phone

Hi @gristleface,

Thanks for reaching out. Sorry to hear about the trouble. Just to clarify, are you having freezing issues during transitions in Quik for Mobile app? There are some troubleshooting steps here that will help.

Kind Regards,
Ann