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%3CLINGO-SUB%20id%3D%22lingo-sub-250775%22%20slang%3D%22en-US%22%3Ehero%204%20sd%20card%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-250775%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20i%20am%20having%20trouble%20getting%20my%20Hero%204%20to%20work.%20I%20have%20purchased%20a%20new%20samsung%20evo%20128%20%2C%20formatted%20on%20my%20mac%20following%20instructions%20on%20your%20website%20yet%20still%20having%20the%20same%20errors%2C%20please%20help%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESimon%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-250775%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-250789%22%20slang%3D%22en-US%22%3ERe%3A%20hero%204%20sd%20card%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-250789%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77541%22%20target%3D%22_blank%22%3E%40rockygorge0228%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20refer%20to%20this%20article%20which%20indicates%20what%20SD%20cards%20work%20well%20with%20a%20HERO4%20camera.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESD%26nbsp%3BCards%26nbsp%3Bthat%20Work%20with%20GoPro%20Cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20additional%20troubleshooting%20steps%2C%20you%20may%20check%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FNO-SD-or-SD-ERR-on-Camera-s-LCD%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252700%22%20slang%3D%22en-US%22%3ERe%3A%20hero%204%20sd%20card%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252700%22%20slang%3D%22en-US%22%3EThe%20Samsung%20evo%20128%20is%20on%20the%20list%20%3F%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

hero 4 sd card error

Hi i am having trouble getting my Hero 4 to work. I have purchased a new samsung evo 128 , formatted on my mac following instructions on your website yet still having the same errors, please help

 

Simon


Accepted Solutions
GoPro
Posts: 9,553

Re: hero 4 sd card error

 

Hi @rockygorge0228

 

Please refer to this article which indicates what SD cards work well with a HERO4 camera.

SD Cards that Work with GoPro Cameras

 

For additional troubleshooting steps, you may check this article.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,553

Re: hero 4 sd card error

 

Hi @rockygorge0228

 

Please refer to this article which indicates what SD cards work well with a HERO4 camera.

SD Cards that Work with GoPro Cameras

 

For additional troubleshooting steps, you may check this article.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: hero 4 sd card error

The Samsung evo 128 is on the list ?
GoPro
Posts: 7,877

Re: hero 4 sd card error

[ Edited ]

Yes, the Samsung EVO 128 GB card is on the list, @rockygorge0228. But it is not compatible with the HERO4 camera. 

Sightseer
Posts: 2

Re: hero 4 sd card error

I am also having this same issue with my SD cards for my Hero4. One of the cards actually came in a package with the camera so I know that one is compatible, and the second is on the list of compatible cards for the hero4(along with the first). The files will, at random, after recording become unreadable by the camera and any other player. One video in particular showed up as black on the preview screen with a time reading of 00:00 even though I knew it was a 20 minute video and showed "video unavailable" on the screen... but when the same video (still blank and 00:00) was played on the app it suddenly loaded and played the full 20 minutes. The camera will also on occasion read "SD ERROR" while filming for no apparent reason and cease to record, but will resume once restarted. The cards are all properly formatted.

GoPro
Posts: 3,505

Re: hero 4 sd card error

 

Hi @noblebeach6370,

 

May I know where did you purchase your camera and what SD card is included?

 

Thanks,

-Jay

Sightseer
Posts: 2

Re: hero 4 sd card error

[ Edited ]

 @graytree76514 I got my package at costco and it came with a sandisk pixtor advanced 32G micro SD. I also have a second of the pixtor advanced in 64G and a sandisk extreme 62G micro SD. The issue seems to happen more when filming when the camera is filming underwater but it is always in the dive housing so I'm not really sure that where it's filming matters.

 

Thanks for the quick reply!

GoPro
Posts: 3,505

Re: hero 4 sd card error

 

Hi @noblebeach6370

 

Sorry for the delay.

 

Have you tried using SanDisk Extreme or Lexar?

 

If issue still persist please let our customer support team know about it.

 

They might be able to assist.

 

Thanks,

-Jay