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Tourist
Posts: 2

hero 4 not working

[ New ]

Hello.

My Hero 4 only displays Hero 4, can't do nothing with it.

 

 


Accepted Solutions
GoPro
Posts: 29,799

Re: hero 4 not working

[ New ]

The best path forward is to reach out to our Support Team. @sprytree204

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej

View solution in original post


All Replies
Adventurer
Posts: 14,257

Re: hero 4 not working

[ New ]

what else are you doingthen just saying that is where it stands?   

GoPro
Posts: 29,799

Re: hero 4 not working

[ New ]

Hello @hardypike2208

 

Does the same happen if you turn the camera on without the SD card?

Please try running a manual update. See if this corrects the issue. https://gopro.com/en/us/update/hero4

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 


Thanks!

Ej

Tourist
Posts: 2

Re: hero 4 not working

[ New ]

Yes, all it does is display Hero 4, that's it.

Adventurer
Posts: 14,257

Re: hero 4 not working

[ New ]

contact gopro

Sightseer
Posts: 1

Re: hero 4 not working

[ New ]

@aragon1006 wrote:

Hello @hardypike2208

 

Does the same happen if you turn the camera on without the SD card?

Please try running a manual update. See if this corrects the issue. https://gopro.com/en/us/update/hero4

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 


Thanks!

Ej


 

Same problem here. Brand new camera. Opened it yesterday and it tested fine. Bought it one of the recommended SD cadrs (Lexar 1000x 64GB), inserted it, powered up, and nothing. I power up, three flashes and beeps: the front display says "Hero 4" but the camera is otherwise dead. It will only turn off if I keep the button pressed for 8 seconds or more. 

 

I formatted the card and tried to do a manual update, but when I insert the (formatted and loaded) card, nothing happens. Please help!

GoPro
Posts: 29,799

Re: hero 4 not working

[ New ]

The best path forward is to reach out to our Support Team. @sprytree204

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej