03-12-2019 06:37 PM
If your camera is having a difficult time installing the update, this might be related to an issue with the SD card, UPDATE files, or the camera itself.
First, ensure that you're using one of the recommended SD cards for GoPro cameras. Then reformat your microSD card in the camera with the “Delete” function in the settings menu. If you're unsure of how to do that, read these instructions on how to reformat your microSD card in your HERO4 camera.
- If the camera is not accessible (e.g. due to freezing issue or power issue), reformat your SD card through your computer.
Next, are you installing the update through GoPro App? The wireless connection could be causing the file transfer to fail during the process. Thus, resulting to failed or stucked update.
Follow the manual update instructions specified on this article: Software Update Instructions for HERO4
- NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
- Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.
Hopefully this helps!
03-12-2019 07:21 PM
03-13-2019 01:53 PM
If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.
For reference, see Camera Freezes Up