Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-214425%22%20slang%3D%22en-US%22%3Ehero%204%20black%20wont%20power%20up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214425%22%20slang%3D%22en-US%22%3E%3CP%3Ehero%204%20wont%20power%20up.%20tried%20different%20batteries%20cords%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-214425%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214437%22%20slang%3D%22en-US%22%3ERe%3A%20hero%204%20black%20wont%20power%20up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214437%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69244%22%20target%3D%22_blank%22%3E%40bluestar7642%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWithout%26nbsp%3Bthe%20battery%2C%20does%20the%20camera%20power%20on%20when%20connected%20to%20a%20power%20source%20directly%3F%20If%20it%20does%2C%20then%20it%20is%20the%20battery%20that%20is%20defective%20and%20could%20be%20replaced.%20If%20the%20camera%20itself%20does%20not%20power%20on%2C%20you%20can%20reach%20out%20to%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20reach%20them%20through%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

hero 4 black wont power up

hero 4 wont power up. tried different batteries cords


Accepted Solutions
GoPro
Posts: 7,862

Re: hero 4 black wont power up

Hello @bluestar7642

 

Without the battery, does the camera power on when connected to a power source directly? If it does, then it is the battery that is defective and could be replaced. If the camera itself does not power on, you can reach out to our Support team for further assistance. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards,
Marius

View solution in original post


All Replies
GoPro
Posts: 7,862

Re: hero 4 black wont power up

Hello @bluestar7642

 

Without the battery, does the camera power on when connected to a power source directly? If it does, then it is the battery that is defective and could be replaced. If the camera itself does not power on, you can reach out to our Support team for further assistance. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards,
Marius