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Tourist
Posts: 4

hero 4 black internal battery drain before the bacpac battery

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hii 

i recently update my hero 4 black to the latest FW v5.0

since the update i notice that the bacpac battery is drained prior to the internal battery...

it used to be the outher way first the internal and only then the bacpac

is there any way to fix it ? 


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GoPro
Posts: 27,229

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

 

Hi @hardystorm51686

 

Please try running a manual software update. This is to correct any issues encountered on the previous installation.

https://gopro.com/update/hero4

 

Let us know how it goes.

You can also reach out to our Support Team to further check on this.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 27,229

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

 

Hi @hardystorm51686

 

Please try running a manual software update. This is to correct any issues encountered on the previous installation.

https://gopro.com/update/hero4

 

Let us know how it goes.

You can also reach out to our Support Team to further check on this.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

Tourist
Posts: 4

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

hii aragon1006 tnx for the qiuk reply 

 

i try  running a manual software update and the behavior isn't changed 

 

when i start recording at first it drain about 33% of the bacpac battery ( one of the three squares) and then start to drain the internal battery insted of continue to use the bacpac until it drains.

 

is there any oter idea? 

 

Explorer
Posts: 13,046

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]
I don't have the newer back pac, but on the original it always drains the back pac first and then the camera battery. I'm not saying this didn't change with the newer model, but I don't understand why it would be beneficial to have the camera battery drain first. With my older cameras (I use the back pac with my Hero3 Black and Hero2), when the back pac runs out of power, I like that I can take it off and still have a fully charged battery in the camera. Really not challenging if this is a better or worse design, I just don't understand why you would want it the other way (Battery drain and then back pac).
Tourist
Posts: 4

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

hi 

just notice that i describe it the worng way 

the internal battery drains before the bacpac..

 

i do want that the bacpac will drain first..

Explorer
Posts: 13,046

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]
Oh, OK. That makes a lot more sense. Weird, hope you get it working properly. Sorry, I don't have any advice as updating seems like the only option. Of course, always start with both the camera and back pac fully charged.
Explorer
Posts: 13,046

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]
Can you try with a different camera battery? Perhaps the one you have is starting to give out. I recently went through about 15 Hero3/3+ batteries testing to find that only about 6 still would retain a full charge and not discharge rapidly. Haven't had any issues with my HERO4 batteries, but honestly, I really don't use my HERO4 Silver much since getting the HERO5 & 6. My kids use my HERO3/3+ a lot, so those cameras still get a lot of use.
Tourist
Posts: 4

Re: hero 4 black internal battery drain before the bacpac battery

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yes i tryed it with 2 batterys one of them is almost new 

 

Explorer
Posts: 13,046

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]
Bummer
Tourist
Posts: 1

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

My Hero 4 Black does the same thing.  I have tried 3 different internal batteries and 3 different battery bacpacs. 

 

I'm not sure if this started with version 5.00 or if it has always done this. 

 

GoPro phone support seemed to think it was the fault of the internal battery but I don't think so.  I think there is something going on with the battery meter itself inside the camera. 

 

In my tests, I have fully charged both the internal battery and the bacpac.  Then I put in an empty 64GB card and start recording.  The top line on the battery meter (bacpac) starts to decline before the bottom line (internal battery).  This is good.  However, after about an hour and the top line gets down to 1 bar, instead of reducing to zero bars and proceeding to drain internal battery (bottom line), the top line then jumps up to 2 bars.  Strange.  Then the bottom line runs down to zero and the camera ultimately shuts off, while there appears to be 2 bars remaining on the bacpac. Very bizarre.

 

However, if I then remove the internal battery and try to power on the Hero 4 with just the bacpac, it won't power on, because the bacpac is dead.  All 3 bacpacs do this. 

 

It may be that my Hero 4 is draining the batteries in the correct order but just not showing this correctly on the meter.

 

I would like to downgrade to version 4.00 and see if this still happens but I haven't found a trustworthy source for this firmware yet.

 

Any thoughts?

GoPro
Posts: 27,229

Re: hero 4 black internal battery drain before the bacpac battery

[ New ]

 

Hi @whatthecarp

 

Sorry about the issues on your camera however we no longer provide a lower software version.

You may do follow up with out Support Team to check on your options.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej