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Sightseer
Posts: 1

hero 3+ silver ne s'allume plus

[ New ]

Bonjour,

Ma go pro hero 3+ silver ne s'allume plus.

je n'ai plus utilisé ma go pro pendant un an environ et maintenant elle ne fonctionne plus. j'ai essayé avec la batterie chargé d'un ami qui a le meme modele et rien a faire ca ne demarre pas. j'ai essayé avec et sans micro SD, j'ai essayé avec le cable d'alimentation rien a faire.

je precise elle n'a jamais subie de choc et n'a pas pris l'eau.j'en prend bien soin.

J'ai testé plusieurs appuies long sur la touche mode et meme sur celui du dessus en desespoir de cause..rien a faire.


Accepted Solutions
GoPro
Posts: 27,179

Re: hero 3+ silver ne s'allume plus

[ New ]

Hi @poletj06

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

  1. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now.
     
  2. Format the SD card on your computer, instructions on how to do this can be found here.  Note: this will remove all recorded content on the SD card.  If you want the files on the card, make sure that you first save them to your computer.  Once the SD card has been formatted, reinsert it into the camera and try to Power it ON.
     
  3. If your camera doesn't power on, remove/reinsert the battery and charge the camera via a USB charger or your computer.  Don't attempt to power on the camera while it's charging.  You should see the red LED light on the front of the camera.  If it is not charging properly, try a different USB cable or USB source to try and get the front LED lit on the camera.  Once the charge light goes off, disconnect the camera from USB and power it on.  If it powers on, your battery was dead and just needed be charged.
     
  4. If you're still unable to get your camera to power on, you can contact GoPro Customer Support. They are available via phone or chat. https://gopro.com/help/ContactUs 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: hero 3+ silver ne s'allume plus

[ New ]

Hi @poletj06

 

If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

  1. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now.
     
  2. Format the SD card on your computer, instructions on how to do this can be found here.  Note: this will remove all recorded content on the SD card.  If you want the files on the card, make sure that you first save them to your computer.  Once the SD card has been formatted, reinsert it into the camera and try to Power it ON.
     
  3. If your camera doesn't power on, remove/reinsert the battery and charge the camera via a USB charger or your computer.  Don't attempt to power on the camera while it's charging.  You should see the red LED light on the front of the camera.  If it is not charging properly, try a different USB cable or USB source to try and get the front LED lit on the camera.  Once the charge light goes off, disconnect the camera from USB and power it on.  If it powers on, your battery was dead and just needed be charged.
     
  4. If you're still unable to get your camera to power on, you can contact GoPro Customer Support. They are available via phone or chat. https://gopro.com/help/ContactUs 

Thanks!

Ej