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Tourist
Posts: 2

hero 3 remote

[ New ]

my gopro hero 3 remote wont turn on all the time


Accepted Solutions
GoPro
Posts: 12,613

Re: hero 3 remote

[ New ]

@willz636, try connecting the camera to a different wall charger or power outlet. If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 12,613

Re: hero 3 remote

[ New ]

@willz636, just to clarify, are you having issues with the Smart Remote? Try to reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Also, what happens when you charge the remote?

Tourist
Posts: 2

Re: hero 3 remote

[ New ]
Yes the smart wifi remote. When I charge no lights turn on. And when I try to reset it nothing happens.
GoPro
Posts: 12,613

Re: hero 3 remote

[ New ]

@willz636, try connecting the camera to a different wall charger or power outlet. If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.