01-25-2019 11:52 AM
I have owned GoPros for a while now.
I have a Hero 3 Silver, a Hero 3 Black, a Hero 4 Session and my most recent purchase is a Hero 7 Black.
I have been very happy with all my cameras and love my 3 Black because I can mount it on any of my
drones and capture video and HD photos at the same time.
Today I was preparing for a flight and mounted my Hero 3 Black in the gimbal but, for some reason, it
would not switch on. No matter which button I pressed the only thing it would do was start the WiFi.
I tried several batteries, I tried the batteries in my Hero 3 Silver and they all worked fine.
Then, after so much battery swapping, even the WiFi would not switch on. The only light was on the
back. A red one in the top left hand corner and the only way to switch it off is to remove the battery.
Also connecting to a charger produces the same result.
Has anyone come across this before, and can offer any advice, or do I need to get in touch with GoPro
for a repair estimate?
01-28-2019 11:14 AM
Hello @noblevista10285. It is odd for the a working camera to suddenly stop working. If you have not done it yet, try re-flashing the camera firmware through steps under "Manual Update" here https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO3-Cameras . Doing the manual update will clear out any possible issue associated with the current installation . Let us know how it goes.
01-28-2019 03:59 PM
01-30-2019 03:05 AM
You might need to plug the camera into your computer USB slot to get it to respond for the hard reset.
If you do get it to power on and reset, run a manual update.