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Tourist
Posts: 2
Accepted Solution

hero 3+ black sound problem and getting warm

Hello, my gopro3+ has a problem.  It's recording normally, images are ok, but sound is very quit and making a lot of cracking noises.  I find thas it's getting warm too.  Is it possible to repair it ? Where to do I have to bring or send it ?What are the costs of this ?Thanks


Accepted Solutions
Explorer
Posts: 11,174

Re: hero 3+ black sound problem and getting warm

GoPro does not do repairs. if you want to try to fix it, you can find repair guides here https://www.ifixit.com/Device/GoPro_Hero3Plus_Black_Edition

You might want to just use it for a Trade Up https://gopro.com/en/us/shop/tradeup

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All Replies
Explorer
Posts: 11,174

Re: hero 3+ black sound problem and getting warm

GoPro does not do repairs. if you want to try to fix it, you can find repair guides here https://www.ifixit.com/Device/GoPro_Hero3Plus_Black_Edition

You might want to just use it for a Trade Up https://gopro.com/en/us/shop/tradeup
Tourist
Posts: 2

Re: hero 3+ black sound problem and getting warm

Hello, thanks for the links to the repairsites.  I took the courage to open my go pro and looked inside, helped by the movies i've seen on the internet.  I saw that een little bit of water was entered my go pro.  How is for me a big questionmark.  I cleaned all the contact points, took away the signs of water and put it together again.  There was a sign of water on the contacts of the microSD and Accessory Board and als on the contacts of the speaker and housing.  Now everything is working 100% again.

GoPro
Posts: 2,432

Re: hero 3+ black sound problem and getting warm

@frankyb26, sorry to hear about what happened. If you contact our Support team, they will be able to look into options on how we can extend our assistance given your situation. You may reach them by phone or chat through https://gopro.com/help/ContactUs.