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Sightseer
Posts: 1
Accepted Solution

hero 2018 cant add serial number

Can't add the hero 2018 serial number on my account. I've taken a picture and tried several times with several people to check but just lists as invalid


Accepted Solutions
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GoPro
Posts: 17,311

Re: hero 2018 cant add serial number

 

Hi @royalmesa13570

 

I was able to add HERO2018 as a device using my account without any errors. Kindly try another browser and make sure to select the model first then click NEXT. You will then be prompted to add the serial number.

 

Should you still get the same error, you may reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

Please note that you should be able to use the camera without adding it as a device on your account.

 

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,311

Re: hero 2018 cant add serial number

 

Hi @royalmesa13570

 

I was able to add HERO2018 as a device using my account without any errors. Kindly try another browser and make sure to select the model first then click NEXT. You will then be prompted to add the serial number.

 

Should you still get the same error, you may reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

Please note that you should be able to use the camera without adding it as a device on your account.

 

 

Thanks!

Ej