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Tourist
Posts: 6

hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed shut

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GoPro
Posts: 32,040

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

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Hi @nimbleexpe15142

 

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Tourist
Posts: 6

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

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Hello Ej when can i expect a chat support to reply or get to keep talk to me i had received a email that they are contacting me sorry unable to pick it up because they were calling at night didnt know because of the time barrier.. its midnight here in my country. i do have the case number.. please reply thank you
GoPro
Posts: 15,947

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

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@nimbleexpe15142, I was able to locate your case using the email address on your Support Hub. Our Support Team tried to contact you a few minutes after the callback request was submitted.

 

We try to help out as best as we can, however, we're limited with the processes that we can access here in Support Hub. Our Support Team will be able to assist you further in the next process.

 

You may also try initiating a chat session. 

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Tourist
Posts: 6

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

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Hi Aenriquez how can i resched a call?? i cant access for that one because it says im outside the australian time
Tourist
Posts: 6

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

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it says this one
Screenshot_20210515-075857_Chrome.jpg
Tourist
Posts: 6

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

[ New ]
anyone? :(
GoPro
Posts: 32,040

Re: hello i use my hero 8 yesterday on water why still the water got in? the batt cover is closed...

[ New ]

Hi @nimbleexpe15142

 

Would you mind trying the link again through an incognito browser?

If it's still the same, try initiating a chat session.

Please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Let us know how it goes.


Thanks!

Ej