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Sightseer
Posts: 2
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goprohero5black temperature high, water inside, lsd black

I bought this gopro hero 5 black at fort lauderdale best buy last year in September. I have used it around 6 times  under shallow waters in the pool. Since I started using it i have had trouble charging it, two days ago it said hight temperature and shut down and now, eve though it turns on, lsd is black, will shut down two minutes after and I have noticed water is getting in even though I am carefull closing it perfetly and using the case. I am in South America. What can I do? I spent a looot of money on this and I want or a replacement or my money back! I cant believe this is happenning and that I am not the only one having trouble with my hero 5! Thank you for your help/advice.


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GoPro
Posts: 3,924

Re: goprohero5black temperature high, water inside, lsd black

Hi @montsi,

 

For water related issues you will need to get in touch with our Support Team directly. They will take a look at what happened and see if there is anything they can do.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: goprohero5black temperature high, water inside, lsd black

Hi @montsi,

 

For water related issues you will need to get in touch with our Support Team directly. They will take a look at what happened and see if there is anything they can do.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan