Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

gopro9 se queda pillada

[ New ]

Buenos dias, tengo problemas con mi gopro, aveces se me pierden las fotos y no hay forma de recuperarlas, tambien se queda muy pillada y no responde a la hora de navegar por los menús. la he actualizado varias veces a la ultima version pero sigue estando igual. gracias y espero su respuesta

GoPro
Posts: 21,060

Re: gopro9 se queda pillada

[ New ]

Hello, @manuelg2761. Do you get an error message when the issue is observed? Does it matter which mode the camera is on? 

 

How was the camera updated? If not manually, we recommend doing so. This will help clear any possible issue with the current installation. The steps under Manual Update here will guide you. 

 

It is also important that the camera uses a recommended SD card. Which SD card are you using? The information on the type, capacity, and size will be helpful. Has the SD card been formatted prior to using it in the camera?