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Sightseer
Posts: 1

gopro thm file (.thm) intact but video does not have playback image nor sound

Hi,

I use a GOPRO HERO 3+ silver edition gopro.

 

I have one video which is corrupted. Thr thm file (.thm) is intact and visible but video does not show a visible thumbnail when uploaded to my PC, nor does it playback sound. When playing it through windows media player and vlc player, the footage length is visible yet the screen is black - no image what so ever. This is very strange as all other footages taken on the same day in similar conditions with the same sdcard do not have this problem.

 

Any advice appreciated.

Many thanks,

Kev.

GoPro Community Manager
Posts: 5,853

Re: gopro thm file (.thm) intact but video does not have playback image nor sound

It does sound like the file is corrupted. If that's the case, I'm not sure there is a way to correct that. The one thing you might try is to see if the corruption happened in the transfer. You can do that by going back to the original file on the SD card and seeing if the file plays from that on your camera.

 

Jeff