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Sightseer
Posts: 1
Accepted Solution

gopro session 5 memory card stuck in camera

[ Edited ]

My micro sd card is broken in half and one of the halves is stuck in the go pro herso 5 session. I know it is stuck in there because when I try to put a new memory card in, it only fits half way. I took it to a camera store and they were not able to see anything in there or get anything out. When i turn it on it just says SD ERROR. I am also struggling to contact the company via the phone from Canada. Any suggestions of what to do?


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GoPro
Posts: 14,543

Re: gopro session 5 memory card stuck in camera

Hello @delaneybenson

 

It would be best to get in touch with our Support team as GoPro does not have repair centers. If you are having trouble contacting the team via phone, you can try chatting with one of the team members. You can do so here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Highlighted
GoPro
Posts: 14,543

Re: gopro session 5 memory card stuck in camera

Hello @delaneybenson

 

It would be best to get in touch with our Support team as GoPro does not have repair centers. If you are having trouble contacting the team via phone, you can try chatting with one of the team members. You can do so here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius