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Sightseer
Posts: 2

gopro serial number

I have a GoPro Hero 3 SIlver and I'm trying to register it on the site.  It says I have an invalid serial number.  Help.  Thanks

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GoPro
Posts: 10,215

Re: gopro serial number

Hello @davidm86357. Make sure that you are on the correct page. Try this: go to https://gopro.com/en/us/update/ . Once there, scroll through the list of cameras and select the correct camera model. Select "Update your camera manually." On the next page, put in your serial number. The image on the left should show you a sample serial number. Your serial number should have the same number of characters and format. This path is actually only recommended when you would like to perform a manual update.

 

You can instead add your device under your GoPro account. To do this, log in to your account through gopro.com , then under Settings, Add Device. 

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Sightseer
Posts: 2

Re: gopro serial number

I give up.  Time for a different brand of camera.  Thanks anyway.

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GoPro
Posts: 12,976

Re: gopro serial number

Hello @davidm86357

 

If it's still the same, reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej