02-04-2020 06:51 PM
Hello @davidm86357. Make sure that you are on the correct page. Try this: go to https://gopro.com/en/us/update/ . Once there, scroll through the list of cameras and select the correct camera model. Select "Update your camera manually." On the next page, put in your serial number. The image on the left should show you a sample serial number. Your serial number should have the same number of characters and format. This path is actually only recommended when you would like to perform a manual update.
You can instead add your device under your GoPro account. To do this, log in to your account through gopro.com , then under Settings, Add Device.