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Sightseer
Posts: 4

gopro screen won't turn on after sleep

Hey guys

I have a Hero 6 Black with v2.01 and I cannot remember when this started, but now, once my screen has gone to sleep, I cannot get the screen to come back on unless I turn the camera off and on again.

 

Any ideas? I have tried a factory reset.

 

Thanks

GoPro
Posts: 10,213

Re: gopro screen won't turn on after sleep

Hi @hutber

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 4

Re: gopro screen won't turn on after sleep

Thanks Ej

Inner the card is correctly inserted as the camera records without any problems.
The camera is also updated with the latest software thank you.

I will take it up with support :)
GoPro
Posts: 10,213

Re: gopro screen won't turn on after sleep

Thanks for trying the suggested steps @hutber

 

Feel free to let us know how it goes with the team.

 

Regards,

Ej

Sightseer
Posts: 1

Re: gopro screen won't turn on after sleep

Have the same problem with my 7 black. It randomly refuse to turn on unless I reinsert the battery.
Screenshot_2019-11-14-21-31-33-108_com.gopro.smarty.jpg
Adventurer
Posts: 9,823

Re: gopro screen won't turn on after sleep

ifyou have screen saver set, that will be what the camera will do? but if you'resaying it simply does not recover then the camera may be at fault.