11-18-2018 07:34 AM
How old is hte camera, iAre you able to return it as there isa return policy, or exchange if you ran over at gopro.com, by calling.
I suggest trying to remove the sdxcc ard and offering us the make and model and try to see if the screen turns white without it? that sounds like a hardware issue that needs to get addressed.
11-19-2018 02:56 PM
11-20-2018 04:55 PM
If it's not happening when the SD card and battery is out, this could mean that the SD card was inserted between the SD card slot and the battery.
This can put pressure on the back of the touch display causing for the screen to go blank.