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Sightseer
Posts: 3
Accepted Solution

gopro screen turns white when powered on

When my gopro gets powered on the screen turns white. When you record it records the white but you can still hear the audio. Anybody else have this problem? Thank you


Accepted Solutions
GoPro
Posts: 10,243

Re: gopro screen turns white when powered on

 

Hi @snowycreek14518

 

Take the battery and the SD card out.

Plug the camera directly to a wall adapter and see if the same happens.

If it does, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
Adventurer
Posts: 9,884

Re: gopro screen turns white when powered on

no. 

 

How old is hte camera, iAre you able to return it  as there isa return policy, or exchange if you ran over at gopro.com, by calling.

 

I suggest  trying to remove the sdxcc ard and offering us the make and model and try to see if the screen turns white without it?  that sounds like a hardware issue that needs to get addressed. 

Sightseer
Posts: 3

Re: gopro screen turns white when powered on

It is a GoPro Hero 6 Black.
GoPro
Posts: 10,243

Re: gopro screen turns white when powered on

 

Hi @snowycreek14518

 

Take the battery and the SD card out.

Plug the camera directly to a wall adapter and see if the same happens.

If it does, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 3

Re: gopro screen turns white when powered on

If it does not do that when the battery and card are not in the camera does that mean the card is bad? Thanks!
GoPro
Posts: 10,243

Re: gopro screen turns white when powered on

 

Hi snowycreek14518

 

If it's not happening when the SD card and battery is out, this could mean that the SD card was inserted between the SD card slot and the battery.

This can put pressure on the back of the touch display causing for the screen to go blank.

 

Thanks!

Ej