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Sightseer
Posts: 2

gopro quik app for mac is not loading the files in the camera sd card !

Screenshot 2018-10-15 at 12.32.22 PM.png

please help

GoPro
Posts: 6,513

Re: gopro quik app for mac is not loading the files in the camera sd card !

 

Hi @kazim5

 

I am sorry for any troubles caused.

What OS is your Mac on?

Is it the same case when using the Image Capture app?

 

In the mean time, you may try to manually import the files by using an SD card adapter.

 

Regards,

Ej

 

 

Sightseer
Posts: 2

Re: gopro quik app for mac is not loading the files in the camera sd card !

Macos Mojave is my os.10.13 i guess...go pro app is updated. But still not working. Used my iphone to import them and then sent themto mac via airdrop. But there must be a better way

GoPro
Posts: 6,513

Re: gopro quik app for mac is not loading the files in the camera sd card !

 

Hi @kazim5

 

We have received several reports regarding Quik for Desktop not detecting the media when the camera is connected to a Mac.

In the mean time, you may continue importing them via Airdrop or by using an SD adapter.

 

I'll have this post updated as soon as we get additional information.

 

Thanks!

Ej