04-29-2019 03:27 AM
having issue with big files: it upload, but don't appear in my cloud gallery. chat support just pushing me stupid template tips.
photos and short videos upload normaly from cam, but if i shot 10m 2.7k 60fps, it video upload complete from cam, but not appear in cloud.
here is part of chatting with support:
( 1h 8m 37s ) Visitor: the question is "why my camera not upload big videos using internal feature"
( 1h 8m 57s ) Michelle: Because it can't be able to upload large files.
( 1h 9m 40s ) Visitor: what? please mark docenation or manuals to prove it
( 1h 10m 2s ) Visitor: why it is not listed on site when i buy camera?
( 1h 10m 19s ) Visitor: please give a link for this limitations
( 1h 10m 40s ) Michelle: That is why I would recommend to use wired connection.
lol, as you can see support advice me using wired connection for upload media from camera and also sais that it is imposible to upload large files!
How i can get skilled support?
04-30-2019 04:48 PM
The 10 minute video should import.
How are you importing to Plus? Is it via gopro.com, auto-upload, or the GoPro app (mobile/desktop)?
I have a 22-minute video uploaded successfully through auto upload.
Also a 16-minute video via the GoPro app.
04-30-2019 11:29 PM
BTW, just finished auto uploading four videos each 3815.43 MB or greater.
05-02-2019 06:35 AM
Hello @superyarik. Did the camera give you a confirmation of a successful upload to the cloud? Make sure that you are logged into the proper account and try uploading footage through the web gallery or gopro.com . See how to add media to GoPro Plus here https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus . This will allow you to see if the footage shows up in your gallery.
Check as well if the video has chaptered files. Chaptered videos cannot be uploaded successfully to the cloud because the cloud does not yet recognize the multiple chapters being part of the same video. There is information on chaptering here https://gopro.com/help/articles/question_answer/GoPro-Camera-File-Chaptering-Information for your reference.
05-03-2019 08:53 AM - edited 05-03-2019 08:53 AM
yep, i see that camera upload it, loading indicator show it, for example if i have one short video and one long, i see uploading of 2 items. then i see that upload complete and if i trigger manual upload it says that no media for upload. But finaly in cloud i see only one short video.
05-09-2019 09:02 AM