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GoPro
Posts: 26,335

Re: gopro max artefact

[ New ]

Thanks for getting back to us! @kamic3348

We'll have this shared with the team.

We'll let you know through this thread.

 

If you have access to another phone, would you mind testing if the same is observed?

 

Regards,

Ej

 

 

Tourist
Posts: 4

Re: gopro max artefact

[ New ]

Hi @aragon1006 !

the problem was not solved. installing a new version and reinstalling the app didn't help

(Phone One Plus 6)

When reinstalling, first  app launch was without artifacts and rendering problems in video

but on second  app launch all problems returned

GoPro
Posts: 19,320

Re: gopro max artefact

[ New ]

Hello, @bab1ch. Which version of the GoPro Quik app are you using? Is your phone updated to its latest OS? Have you installed the latest firmware on your MAX?

Tourist
Posts: 4

Re: gopro max artefact

[ New ]

Hello, @mariustanya 

GoPro Quik app version 8.5 (update may 17 2021)

Yes, GoPro and phone updated to latest OS and Firmware 

(Android 10, OnePlus Official OS: OxygenOS 10.3.10)

 

GoPro
Posts: 26,335

Re: gopro max artefact

[ New ]

Hi @bab1ch

 

An update has been recently released for the GoPro Quik app.

Let us know if the new version helps.

 

Thanks!

Ej

Tourist
Posts: 2

Re: gopro max artefact

[ New ]
J'ai viens de acheter Gopro Max et j'ai exactement même problème sur mon OnePlus 6.
Tourist
Posts: 4

Re: gopro max artefact

[ New ]

hi! @aragon1006 

After reinstalling the app, I tested old videos, the problem disappeared.

This is already a victory.

In the next few weeks, I'll see if the problem reappears or not, and I'll write again. 

Thank you very much to you and your team!

GoPro
Posts: 26,335

Re: gopro max artefact

[ New ]

Hi @bab1ch

 

Thanks for the update.

Feel free to post back if anything comes up.

 

Hi @tygrysek199620

Sorry for any trouble caused.
Were you able to go through the updates?

 

Thanks!

Ej