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Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

[ New ]

This is infuriating. On my THIRD Hero 6 (the other two had faulty battery and side doors). Have had it for ONE DAY and now the thing will not turn off. You have to remove the battery to turn it off. I've tried the reset hold the red button nonsense, checking and adjusting the wireless settings, and doing it with and without voice control. I have never hated a product more straight out of the box. For what I paid, this should not be happening. 

GoPro
Posts: 17,584

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

[ New ]

Hello @Anonymous, 

 

This is definitely not an experience that we would like users to have. If the camera is already updated to the latest firmware and you are using a recommended SD card based on this list, and the issue still persists, it would be best to contact our Support team for immediate assistance and a more personalized support. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

[ New ]
Mine is exactly same happening with grandrange31! Please I need to help too!
GoPro
Posts: 23,316

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

[ New ]

Hi @coolflame8821

 

 

Please follow the steps listed here: Camera Freezes Up

 

If the battery has already ran out, please go over these steps to turn the camera on again.

 

If all else fails, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ