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Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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You the real MVP
GoPro
Posts: 1,753

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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@Anonymous, 

 

Have you tried holding down the front button rather than the shutter button? That's how you can reset that camera. You can try reformatting the SD card after the freeze is resolved, or try using a different SD card from the recommended list HERE

 

Any luck doing that?

Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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The cameras are not the only thing that's frozen. Have you tried using their customer service?
Tourist
Posts: 3

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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I have a GoProHero 3+ Black Edition and it's just frozen. I tried everything, but nothing seems to help. Manual updates don't work. Reset doesn't work. But the camera still gets it when there is no SD card inserted since it says "no SD". Therefore, it's literally just a software issue. Any tips?
Thanks!
Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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as far as the sessions 4 camera, that is a firmware issue I have 4 of these cameras and they are all unresponsive, its not the SD cards its just shoddy firmware and a bad design. the camera should be recalled IMO.

 

all running v 2.00 firmware. im not a dweeb im experienced with action cams these cameras are no good (sessions 4)

 

1st camera overheats after 5 minutes by itself and shuts down

2nd and 3rd cameras are unresponsive in menus, absolutely FRUSTRATING

4th camera experiences video corruption issues.

 

none ofthese cameras have ever seen water. Thoughts?

 

Using Lexar Professional 1000x microSDHC 32GB UHS-II/U3

Sandisk Extreme 64GB

Samsung EVO 64GB

 

I have tried switching SD cards several times also, so what now?  Cameras are 8months, 6 months, and 2x 4 months old...

Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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This also happened to me following instructions above.
Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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This has deleted all media and the GoPro is still frozen displaying 0 items
Anonymous
Posts: 0

Re: gopro is frozen, it won't turn off, take pictures/ videos, or charge

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Thanks rpru! That did it... My solution came from pressing "MODE"... NOT "SHUTTER" for :10