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Sightseer
Posts: 1

gopro hero7 trava no modo video

[ New ]

Olá.

Tenho uma GoPro Hero7. Ela está travando quando fica no modo VIDEO (sem estar filmando). No modo FOTO ou quando está filmando, ela funciona ok. O problema é que não posso deixá-la ligada no modo video, que trava e às vezes destrava desligando-a, ou em alguns casos preciso retirar a bateria para destravar.

 

 

Preciso de ajuda para resolver isso. A câmera ainda está na garantia.

 

Obrigado,

 

Rodrigo Berg Camisasca.


Accepted Solutions
Explorer
Posts: 13,060

Re: gopro hero7 trava no modo video

[ New ]
What SD card are you using? have you tried with a different card from the recommended list?

Perform a manual update using a recommended SD card, turn Auto Low Light OFF and set the Display orientation to UP. Test and see if you are still having issues.

Make sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.


If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs

View solution in original post


All Replies
Explorer
Posts: 13,060

Re: gopro hero7 trava no modo video

[ New ]
What SD card are you using? have you tried with a different card from the recommended list?

Perform a manual update using a recommended SD card, turn Auto Low Light OFF and set the Display orientation to UP. Test and see if you are still having issues.

Make sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.


If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs