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Sightseer
Posts: 1

gopro hero7 no images

Good Day,

 

i have a problem on my action cam Hero7 black that i purchased at Costco Kapolei Hawaii last July 10, 2019 which still covered on your one-year warranty. 

 

My problem is if i turn on the unit i cannot see any images at the LCD Monitor but if I connect it to my iphone as the controller I can see the images at my phone's monitor. But I cannot use the other features of my action cam if I am using it thru my phone.

 

I called up the Costco concierge last week and she reffered me to Gopro and a representative from Gopro assisted me thru your website to download a remedy to my sd card  and put it back to my unit but to no help or it didn't work. Today I called up again the Costco concierge and he advised me to contact your company to this website.

 

I hope you can help me now this time. Thanks.

 

Respectfully Yours,

Emmanuel Acob 

Highlighted
GoPro
Posts: 6,097

Re: gopro hero7 no images

Hi @kodz58,

 

Please contact GoPro customer support via chat.

You can also request a call back using this link: https://gopro.com/help/ContactUs

 

Just fill out the form and wait for a live representative. 

 

 

Regards,

-Jay