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GoPro
Posts: 12,872

Re: gopro hero5 session no carga ni enciende

Hi everyone!

 

Please follow these troubleshooting steps to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If it's still not turning on, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

Thanks!

EJ

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Sightseer
Posts: 2

Re: gopro hero5 session no carga ni enciende

Quita la batería y la vuelve a poner .manten presionado el botón por un par de segundos, pon la a recargar dale tiempo para que empiece a cargar incluso 20 mitos si fuera necesario 

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Sightseer
Posts: 2

Re: gopro hero5 session no carga ni enciende

Quita la batería y la vuelve a poner .manten presionado el botón por un par de segundos, pon la a recargar dale tiempo para que empiece a cargar incluso 20 mitos si fuera necesario 

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Tourist
Posts: 5

Re: gopro hero5 session no carga ni enciende

Tiene la batería integrada la session,no se le puede quitar.

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Sightseer
Posts: 1

Re: gopro hero5 session no carga ni enciende

Llevo 2 semanas intentando contactar con el servicio a atención al cliente porque no hay manera de que se encienda y en muy poco tiempo me termina la garantía. Qué tengo que hacer?????

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GoPro
Posts: 10,104

Re: gopro hero5 session no carga ni enciende

Hello @ireaaa

 

Did you try calling the Support team? If you are experiencing difficulty with  reaching them via phone, you can get in touch with them through chat here https://gopro.com/help/ContactUs

 

Best regards, 

Marius

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Tourist
Posts: 1

Re: Mi gopro hero5 session no carga ni enciende y la tarjeta es una Scandisk extreme PRO 64GB

Despues de haber comprado este producto hace un año....Hoy salido al campo,ha encendido una vez y ya no ha vuelto ha hacerlo mas !!es mas cuando la intentas cargar se calienta.Por que se te queda una cara de poker y no existe una solucion claraSmiley SadSmiley SadSmiley Sad a este tipo de problemas con un producto tan caro.

RUEGO CONTACTEN CONMIGO!!

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GoPro
Posts: 10,104

Re: Mi gopro hero5 session no carga ni enciende y la tarjeta es una Scandisk extreme PRO 64GB

Hello @swiftstar13724

 

If you have already done the troubleshooting steps presented here for HERO5 Session not powering on, it would be best to get in touch with our Support team for further assistance. Since we do not have a way to contact you from the Hub, please connect with the Support team via phone or chat. 

 

Best regards, 
Marius