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Tourist
Posts: 3
Accepted Solution

gopro hero4 Wireless can't open

hi guys i am using gopro hero4 silver. i have a problem with wireless , i can't open wireless. i clicking and it's still seems off it won't switch on. what can i do ? thank you


Accepted Solutions
GoPro
Posts: 3,790

Re: gopro hero4 Wireless can't open

 

Hi @asliata

 

Have you tried resetting the camera to its factory settings?

  1. Press the Mode (front) button until you see the Setup Gear icon.
  2. Press the Shutter (top) button to select it.
  3. Press the Mode (front) button until Reset Cam is highlighted.
  4. Press the Shutter (top) button to select it.
  5. Press the Mode (front) button to highlight Reset.
  6. Press the Shutter (top) button to select it.
  7. When the camera powers on, it will be set to all of the factory defaults.

If the issue is still the same, you may need to re-flash the software.

Please refer to this link. Follow the instructions for updating the camera manually.

Once done, try the pairing process again.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 3,790

Re: gopro hero4 Wireless can't open

 

Hi @asliata

 

Have you tried resetting the camera to its factory settings?

  1. Press the Mode (front) button until you see the Setup Gear icon.
  2. Press the Shutter (top) button to select it.
  3. Press the Mode (front) button until Reset Cam is highlighted.
  4. Press the Shutter (top) button to select it.
  5. Press the Mode (front) button to highlight Reset.
  6. Press the Shutter (top) button to select it.
  7. When the camera powers on, it will be set to all of the factory defaults.

If the issue is still the same, you may need to re-flash the software.

Please refer to this link. Follow the instructions for updating the camera manually.

Once done, try the pairing process again.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Tourist
Posts: 3

Re: gopro hero4 Wireless can't open

hi @aragon1006 i tried reset many many times for camera and wireless but i will try tomorrow link which you send me thank you see you tomorrow i’ll write ..
GoPro
Posts: 2,420

Re: gopro hero4 Wireless can't open

 

Please let us know how it goes @asliata,

 

You may also contact our customer support team. 

They can assist you realtime.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: gopro hero4 Wireless can't open

hi again i solved the problem with your solution i tried pair and now it's okey thank you so :)

GoPro
Posts: 3,790

Re: gopro hero4 Wireless can't open

 

Thanks for posting back @asliata

 

We're happy to hear that your camera is up and running.

 

Feel free to post back if something comes up.

 

Regards,

Ej