gopro hero4 Wireless can't open

[asliata]

hi guys i am using gopro hero4 silver. i have a problem with wireless , i can't open wireless. i clicking and it's still seems off it won't switch on. what can i do ? thank you

[aragon1006 · Accepted solution]

Hi @asliata

Have you tried resetting the camera to its factory settings?

1. Press the Mode (front) button until you see the Setup Gear icon.
2. Press the Shutter (top) button to select it.
3. Press the Mode (front) button until Reset Cam is highlighted.
4. Press the Shutter (top) button to select it.
5. Press the Mode (front) button to highlight Reset.
6. Press the Shutter (top) button to select it.
7. When the camera powers on, it will be set to all of the factory defaults.

If the issue is still the same, you may need to re-flash the software.

Please refer to this link. Follow the instructions for updating the camera manually.

Once done, try the pairing process again.

Let us know how it goes.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @asliata

Have you tried resetting the camera to its factory settings?

1. Press the Mode (front) button until you see the Setup Gear icon.
2. Press the Shutter (top) button to select it.
3. Press the Mode (front) button until Reset Cam is highlighted.
4. Press the Shutter (top) button to select it.
5. Press the Mode (front) button to highlight Reset.
6. Press the Shutter (top) button to select it.
7. When the camera powers on, it will be set to all of the factory defaults.

If the issue is still the same, you may need to re-flash the software.

Please refer to this link. Follow the instructions for updating the camera manually.

Once done, try the pairing process again.

Let us know how it goes.

Thanks!

Ej

[asliata]

hi @aragon1006 i tried reset many many times for camera and wireless but i will try tomorrow link which you send me thank you see you tomorrow i’ll write ..

[graytree76514]

Please let us know how it goes @asliata,

You may also contact our customer support team. 

They can assist you realtime.

https://gopro.com/help/ContactUs

Regards,

-Jay 

[asliata]

hi again i solved the problem with your solution i tried pair and now it's okey thank you so :)

[aragon1006]

Thanks for posting back @asliata

We're happy to hear that your camera is up and running.

Feel free to post back if something comes up.

Regards,

Ej