12-05-2019 08:05 PM
hello i recently bought a gopro hero 8 black on black friday. come to today I take it with me snorkling and about to get done the display say (Repairing Files). After closer inspection the camera lens had water in it! I dident even dive down! Is there anyway where i can open the lens or could I have a replacement. This is ridiculous
12-16-2019 12:57 PM
The HERO8 Black's lens is not replaceable, but water should not be in there unless there was a leak from another part of the camera. If you reach out to our team at https://gopro.com/help/ContactUs, we'll be glad to look into this with you and to see what options we can offer to get it corrected. Thanks.